xbate's Privacy Policy

1 What Information We Collect

For the purpose of registration and providing services on xbate, we may collect the following categories of information:

• Identity Information: Full name, date of birth, national ID number (where applicable), address.
• Contact Information: Email address and mobile number.
• Financial Information: Transaction details related to bKash, Nagad, or Rocket accounts — but never your full PIN or password.
• Technical Information: IP address, browser type, device information, cookies and session data.
• Usage Information: Which pages you visited on the site and for how long, which games you played, betting history.

2 How the Collected Information Is Used

We use your information for the following purposes:

• To create and manage your account and to verify your identity.
• To process deposits, withdrawals, and transactions.
• To enforce responsible gaming policies and to prevent access by minors.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To contact you about relevant offers, bonuses, and promotions (subject to your consent).
• To provide 24/7 Bengali live chat support and to resolve complaints.
• To improve our platform and services and to conduct statistical analysis.
• To meet legal obligations and to respond to lawful requests from authorities.

3 Legal Basis for Processing Information

We rely on the following legal bases for processing your information:

• Contractual Necessity: To fulfill the conditions of providing services.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To prevent fraud, ensure security, and improve services.
• Consent: Subject to your explicit consent for marketing communications and optional data collection.

4 Sharing Information with Third Parties

xbate never sells your personal information for commercial purposes. However, limited information may be shared with the following parties as needed to operate the service:

• Payment Service Providers: For processing transactions with bKash, Nagad, and Rocket.
• Technology Service Providers: For cloud hosting, database, and cybersecurity services — they process data only under our instructions.
• Authorities: To relevant authorities pursuant to legal obligations or court orders.
• Anti-Fraud Services: For detecting and preventing fraud.

5 Data Retention Period

We do not retain your information longer than necessary. Generally:

• Active account data: until the account is closed.
• Transaction records: for the applicable period as required by law.
• Even after an account is closed, some information may be retained as needed to meet legal obligations or to resolve disputes.
• If marketing consent is withdrawn, the relevant information is deleted as soon as reasonably possible.

6 International Transfer of Data

Your information may be processed or stored outside Bangladesh, particularly in the case of cloud services. In such cases, we ensure that the destination country or organisation maintains adequate data protection standards and that appropriate safeguards are in place under applicable law.

7 Cookies and Tracking Technologies

xbate website uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Required for the core functionality of the site — login sessions, security tokens. Without these, the site will not work properly.
• Performance cookies: To analyze site usage and improve our services.
• Preference cookies: To remember your language and layout preferences.

You can reject or delete non-essential cookies through your browser settings. However, this may limit some functionality of the site.

8 Data Security Measures

To protect your information, xbate takes the following technical and organizational measures:

• Use of SSL/TLS encryption for all data transfers.
• Encryption applied to stored sensitive information.
• Unauthorized access detection and prevention systems.
• Regular security audits and vulnerability testing.
• Data protection training for staff and a least-privilege policy for information access.
• A rapid response plan in the event of a data breach.

9 Your Rights Regarding Data

You have the following rights regarding your personal information:

• Right of access: The right to request information about what data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your data in certain circumstances ("right to be forgotten").
• Right to restrict processing: The right to request that data processing be limited in certain circumstances.
• Right to object: The right to object to the processing of your data for legitimate interest or direct marketing purposes.
• Right to portability: The right to receive data processed on the basis of consent or contract in a structured digital format.
• Right to withdraw consent: The right to withdraw consent to marketing communications at any time.

To exercise these rights, please contact our support team. Some requests may be limited due to legal obligations or valid reasons.

10 Marketing Communications

If you have given your explicit consent, we may contact you via email or SMS about bonuses, promotions, and updates. You can stop such communications at any time:

• By clicking the "Unsubscribe" link in the email sent to you.
• By sending a request to support: [email protected]
• By speaking with us directly through live chat.

Even if you opt out of marketing communications, we will continue to send necessary messages related to transactions or your account.

11 Protection of Minors

xbate's services are only for individuals aged 21 or older. We do not knowingly collect any information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information. We urge parents and guardians to monitor their children's internet usage.

12 Changes to This Policy

xbate may update this privacy policy as needed. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to your registered email or shown at login.
• Continued use of the service after the updated policy takes effect will be considered acceptance of the new policy.

We recommend reviewing this page regularly so that you are always informed about our latest privacy policy.

13 Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

14 Related Policies & Documents

This privacy policy is part of xbate's overall legal framework. Please read the related policies:

• Terms & Conditions — General terms for using the service.
• Responsible Gaming — Guidelines for playing safely and responsibly.
• About Us — Learn more about xbate.
• FAQ — Answers to common questions.